SHIPPING + RETURNS

At QLTY, we are committed to crafting our product with the very best materials and applying our high QLTY Objective standards to every product.

OUR SHIPPING POLICY

We want to get you your QLTY work boots as soon as possible. That’s why we make every effort to process your order quickly so you can put your DNVR's to good work.


QLTY offers free FEDEX Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. We do not ship to US territories Alaska, Hawaii and outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

SHIPPING OPTIONS & RATES

We've made every effort to get your orders processed and shipped faster. 2-Day and Overnight orders should be placed by 12:00 PM CT for quickest delivery. Expedited orders placed after 12:00 PM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.


The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Customized products are not currently eligible to be shipped via Smart Post to AK, HI, PO Boxes, or APO/FPO addresses.

Service Level Qualifications Timeline Cost

FEDEX Ground:
Delivers 3 - 8 business days (Mon - Fri) after order date - if ordered by 12 pm MDT. No PO Boxes, FPO APO | Free

FEDEX 2 Day:
Delivers 1 - 3 business days (Mon - Fri) after order date - if ordered by 12 pm MDT. No PO Boxes, FPO APO | $25

FEDEX Overnight:
Delivers on 1st business days (Mon - Fri) after order date if ordered by 12 pm MDT. No PO Boxes, FPO APO | $40

SHIPPING HOLIDAYS
QLTY Objective and FEDEX will not be shipping or delivering on the following dates in 2021. Please note shipping estimates will begin the following business day.

New Year’s Day - January 1, 2021
Easter Sunday - April 4, 2021
Memorial Day - May 31, 2021
Independence Day - July 5, 2021
Labor Day - September 6, 2021
Thanksgiving Day - November 25, 2021
Christmas Day - December 25, 2021
New Year’s Day - January 1, 2022

OUR RETURN POLICY

We provide free return shipping on all orders placed within the United States on QLTYobjective.com.

For purchases made on our website, you have 1-year from the date of purchase to return new/unworn merchandise. We will refund your original form of payment once your return has been received and processed by our returns team.

TO RETURN YOUR ORDER, FOLLOW THESE STEPS

  • Click the Submit a Return below or email hello@QLTYobjective.com with your information and order number. Please provide details of what items you’re returning to get the ball rolling.
  • Sorry, we cannot cover return shipping on international returns at this time.
  • Click on submit, we will generate a prepaid shipping label and email it to the email provided.f
  • Pack your merchandise in the original packaging, affix the shipping label to the outside of the box, and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.

HOW DO I RETURN A DEFECTIVE PRODUCT?

We guarantee against defects in material and craftsmanship for 365 days from the date fo purchase. Work boots covered by the QLTY guarantee will be replaced at QLTY's discretion. However, this is not a guarantee against normal wear and tear nor to product that has been damaged by neglect, misuse, accident, modification or repair by anyone other than QLTY Objective artisans. Click here for more information on warranty returns.

Please use the online return process to send them to us with free return shipping. The product will be evaluated once we receive it. If deemed defective, we will issue a refund or replacement.