FREQUENTLY ASKED QUESTIONS

QLTY manufactures and sells direct to the consumer durable, resoleable, premium handcrafted work boots at an affordable price, sold directly to you and delivered to your doorstep; that's our QLTY (Quality) Objective.

The team is spread out but our headquarters is located in beautiful Denver, Colorado.

All of our footwear is designed and developed in Denver, Colorado and crafted by third generation artisans in Leon, Mexico.

QLTY is committed to building a premium work boot brand by offering our products at an affordable price every day all year long and do not discount or have sales.

By selling directly to you, we have cut out the middlemen and removed the retail markups. By doing this we are able to provide the trades premium products at a fraction of the price of our competitors. 

From the beginning, QLTY decided to handcraft all our products by using a third-generation manufacture in Leon, MX. We chose to use premium materials and construction methods only found on best work boot brands on the market. By taking these steps, we are able provide the same quality of brands 2 times the retail price.

From the beginning, QLTY decided to handcraft all our products by using a third-generation manufacture in Leon, MX. We chose to use premium materials and construction methods only found on best work boot brands on the market. By taking these steps, we are able provide the same quality and craftsmanship that premium brands charge with out the retail price.

QLTY is a friend-owned business based in Denver, Colorado with offices in Sacramento, California.

Thank you for your interest in QLTY Work Boots! Unfortunately, we aren't able to consider unsolicited product ideas and suggestions. For very important legal reasons, please do not send us any ideas, suggestions, drawings, models, or other submissions for our consideration. Please note that if you do make a submission, QLTY incurs no liability to you as a result of any similarity between QLTY products and your submission.

QLTY work boots are designed to fit true-to-size. Since our boots are designed with an unlined leather construction, the leather will give and form to your foot with wear.

Check out our Fit Guide here or shoot us an email if you have any questions regarding fit. 

All of our products pages have a link to a sizing chart under the description.  We also have a link here.

Our boots fit True-To-Size…

We are in the process of developing a width program for our DNVR work boot collection. Please check back as we will be updating our customers as we get closer to a delivery date.

The letter after the shoe size is the width. In QLTY work boots, M = medium (regular) EE = wide

Work boots should feel snug but not tight.  Your foot should have enough space to be comfortable, but not so much that you don't have the security and support you need from footwear.

We realized that premium work boots are expensive and not everyone can afford that $200 - $350 price tag.

From the beginning, we decided to take the direct-to-consumer approach and eliminate the middle man. Our solution is designed build a consumer relationship and redefine the way you think about purchasing work boots.

Our work boots are designed and made with the same top-quality materials as other brands, but our overhead is much lower (no retail mark-up's built into the price) , and our quality is always guaranteed. It’s your hard-earned coin, and it should stay in your own pocket. 

All of QLTY work boots are built using a leather Goodyear welt construction, this is a process that dates back to the late 1800's. Renowned for its durability, Goodyear welt construction stitches a thin welt together with the upper and the insole of footwear. Goodyear welted footwear is fully resoleable.

The DNVR is designed for comfort in warmer temperatures and are built with water resistant leathers and is not constructed to be a waterproof boot.

Working with premium tanneries that source leather from the US, QLTY has developed an oil tanned full-grain leather that is durable, resilient and designed to provide Shovel-Ready comfort out of the box in both cool and warmer temperatures.

Yes, the DNVR is a fully resoleable work boot. The QLTY wedge is a non-marking, oil-and-slip resistant polyurethane rubber outsole that uses a soft compound for all-day cushioning, traction and support on concrete and smooth surfaces.

ASTM stand for the American Society for Testing and Materials.  All of QLTY's work boots meet or exceed these ASTM industry standards:

QLTY Soft Toe Work Boots

ASTM F 2892 EH:The standard specification in which non-safety toe footwear is tested by a third party independent organization to be labeled as meeting standards like Electric Hazard (EH) or Static Dissipating (SD).

QLTY Steel Toe Work Boots

ASTM F2412/13: test methods measure resistance of footwear to hazards that may result in injury to the worker. Impact resistance to eliminate or diminish the severity of injury caused by objects striking the foot, and in particular in the toes and metatarsal region.

MI/76: Footwear retains a (1/2) inch for men’s and (15/32) inch for women’s or greater clearance after a nominal impact of 75 foot-pounds.

C/76: Class C/75 retains a (1/2) inch after compression of 2,500 lbs or greater.

EH: Footwear manufactured with electrical shock-resistant soles and heels capable of withstanding an application of 18,000 volts the outsole is intended to provide a secondary source of electric shock-resistance protection to the wearer against the hazards from an incidental contact with live electrical circuits, electrically energized conductors, parts or apparatus. It must be capable of withstanding the application of 18,000 volts at 60 hertz for one minute with no current flow or leakage current in excess of one milliampere under dry conditions.

Due to the evolving Covid-19 situation, domestic shipping carriers have received an influx in shipping volume lending to short carrier delays. We provide an estimated delivery date for your order during the shipping selection in checkout. With each and every order, we provide an order tracking number for you to follow your shipment from our distribution center to your front door

FREE SHIPPING | FedEx
Our free shipping ships via FedEx Ground and typically takes 3-8 business days to reach its destination. Please note that business days are Monday-Friday.

Your tracking number will include an estimated delivery date once it’s updated for the very first time. Please keep in mind that this is only an estimate and could change while your order is in transit. 

Our warehouse is located in Denver, Colorado and we currently only ship to the lower 48 U.S. states (we do not ship to Alaska, Hawaii, or internationally).

We do intend to ship to Alaska, Hawaii, and internationally eventually, but we do not have concrete plans set yet.

We primarily use FEDEX to ship out all GROUND orders.

Yes! Returns & exchanges for unworn items are always free at QLTY.

Returns and exchanges are 100% free for items in unworn or unused condition (i.e., original tags, unworn & unwashed, no scuffs on the soles of boots) within 365 days of receipt. If you're buying boots, we encourage you to try them on carpet to avoid scratching the outsoles!

For purchases made on our website, you have 1-year from the date of purchase to return or exchange new/unworn merchandise. We will exchange your original boots once your return has been received and processed by our returns team. A pre-paid return label will be sent to your email provided. Please package up the boots along with the original packing slip and drop it off at your local USPS. 

Please visit our return page (Returns / Exchanges) and click on the orange button (Start a Return)…it will take you through the steps in starting the free process so that you may return or exchange your boots.