RETURNS & EXCHANGES

At QLTY, we are committed to crafting our product with the very best materials and applying our high QLTY Objective standards.

HOW DO I RETURN MY ORDER?

We provide free return shipping on all orders placed within the United States on QLTYobjective.com.

For purchases made on our website, you have 1-year from the date of purchase to return new/unworn merchandise. We will refund your original form of payment once your return has been received and processed by our returns team.

HOW DO I RETURN A DEFECTIVE PRODUCT?

We guarantee against defects in material and craftsmanship for 365 days from the date fo purchase. Work boots covered by the QLTY guarantee will be replaced at QLTY's discretion. However, this is not a guarantee against normal wear and tear nor to product that has been damaged by neglect, misuse, accident, modification or repair by anyone other than QLTY Objective artisans.  Click here for more information on warranty returns.

Please use the online return process to send them to us with free return shipping. The product will be evaluated once we receive it. If deemed defective, we will issue a replacement.

To return your order, follow these steps:.

  • Sign into your account or use "search by order number" feature below.
  • If you sign into your account, locate the order that contains the items you wish to return and click the "return items" button.
  • If you "search by order number", enter your order number, last name and email address when prompted and then click "next".
  • Click on the item(s) from the order you would like to return and follow the prompts to generate your prepaid shipping label.
  • Pack your merchandise in the original packaging, affix the shipping label to the outside of the box, and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.