RETURNS & EXCHANGES

At QLTY, we are committed to crafting our product with the very best materials and applying our high QLTY Objective standards to every product.

HOW DO I RETURN MY ORDER?

We provide free return shipping on all orders placed within the United States on QLTYobjective.com.

For purchases made on our website, you have 1-year from the date of purchase to return new/unworn merchandise. We will refund your original form of payment once your return has been received and processed by our returns team.

HOW DO I RETURN A DEFECTIVE PRODUCT?

We guarantee against defects in material and craftsmanship for 365 days from the date fo purchase. Work boots covered by the QLTY guarantee will be replaced at QLTY's discretion. However, this is not a guarantee against normal wear and tear nor to product that has been damaged by neglect, misuse, accident, modification or repair by anyone other than QLTY Objective artisans.  Click here for more information on warranty returns.

Please use the online return process to send them to us with free return shipping. The product will be evaluated once we receive it. If deemed defective, we will issue a refund or replacement.

To return your order, follow these steps:.

  • Click the Submit a Return below or email hello@QLTYobjective.com with your information and order number. Please provide details of what items you’re returning to get the ball rolling.
  • Sorry, we cannot cover return shipping on international returns at this time.
  • Click on submit, we will generate a prepaid shipping label and email it to the email provided.f
  • Pack your merchandise in the original packaging, affix the shipping label to the outside of the box, and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.